Terms of service

 

General Terms and Conditions

1. Scope 2. Contracting Party, Conclusion of Contract, Correction Options 3. Contract Language, Storage of Contract Text 4. Delivery Conditions 5. Payment 6. Retention of Title 7. Warranty and Guarantees 8. Liability 9. Dispute Resolution

1. Scope

These General Terms and Conditions apply to all orders placed via our online shop. Our online shop is directed exclusively at consumers.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities. An entrepreneur is a natural or legal person or a partnership with legal capacity that acts in the exercise of its commercial or self-employed professional activity when concluding a legal transaction.

2. Contracting Party, Conclusion of Contract, Correction Options

The purchase contract is concluded with PAGRA Studio.

By placing the products in the online shop, we make a binding offer to conclude a contract for these products. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the products contained in the shopping cart by clicking the order button. Immediately after sending the order, you will receive another confirmation by e-mail.

3. Contract Language, Storage of Contract Text

The language(s) available for the conclusion of the contract: German

We store the contract text on our systems, which are not accessible to you.

4. Delivery Conditions

Delivery Options

We ship the products to the delivery address provided during the ordering process.

You generally have the option of collection from Paul Graube, Nossener Straße 17, 09661 Striegistal, Germany during the following business hours: Monday to Friday from 4:00 PM to 7:00 PM, except on public holidays.

We do not deliver to parcel stations.

5. Payment

Unless otherwise stated in the product description of the seller, the prices quoted are total prices that include the statutory value added tax. Any additional delivery and shipping costs are stated separately in the respective product description.

The payment methods are communicated to the customer in the seller's online shop. In our shop, you generally have the following payment methods available.

Prepayment
If you choose the prepayment payment method, we will provide you with our bank details in a separate e-mail and deliver the goods after receipt of payment.

Shopify Payments
When selecting a payment method offered via the "Shopify Payments" payment service, payment processing is carried out by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). The individual payment methods offered via Shopify Payments are communicated to the customer in the seller's online shop. For payment processing, Stripe may use other payment services, for which special payment conditions may apply, which the customer will be informed of separately if necessary. Further information on "Shopify Payments" can be found on the internet at https://www.shopify.com/legal/terms-payments-de.

PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimise yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order. You will receive further instructions during the ordering process.

PayPal may offer registered PayPal customers who have been selected according to its own criteria additional payment options in their customer account. However, we have no influence on the offering of these options; further individually offered payment options concern your legal relationship with PayPal. Further information can be found in your PayPal account.

6. Retention of Title

The product remains our property until full payment has been received.

7. Warranty and Guarantees

7.1 Liability for Defects

The statutory liability for defects applies.

7.2 Guarantees and Customer Service

Information on any additional guarantees and their exact conditions can be found with the respective product and on special information pages in the online shop.

8. Liability

We are liable without limitation for claims based on damages caused by us, our legal representatives or vicarious agents

  • in the event of injury to life, body or health,
  • in the event of intentional or grossly negligent breach of duty,
  • in the case of guarantee promises, insofar as agreed, or
  • insofar as the scope of application of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfilment of which makes the proper execution of the contract possible in the first place and on the observance of which the contractual partner may regularly rely (cardinal obligations) through slight negligence on our part, our legal representatives or vicarious agents, liability is limited in amount to the foreseeable damage typical for the contract at the time of conclusion of the contract.
Otherwise, claims for damages are excluded.

9. Dispute Resolution

We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.